Divine F.A.Q

Divine Beauty Crystal Shop has answered a few important questions you may have. If you have any questions that were not answer here and would like an answer email us or contact us via Instagram and I will try my best to respond as soon possible. 

About our crystal collections:

Our crystals are selected by the divine beauty team for our customers. Sourced from around the world. Handmade accessories are made with loving intentions for their new homes. Crystals are cleansed by a smudging tool before beginning to be worked on and once it is completed and stored until sold. 

For more questions about crystals care and any other general questions browse our divine journal for any questions, suggest topics to write about my contacting us on social media.

Shop's shipping and return policy:

Shipping information: 

We are currently based in East Texas. Due to Covid-19, Divine Beauty has been working hard to lower the spread. When you order from us we make sure your items are sanitized, cleansed and packaged carefully. Orders are packaged and shipped out from our location every 1-2 days after an order was completed. You will a receive a tracking number once your order has been shipped.

Return policy:  

If you order and received a product from Divine Beauty Crystal Shop and are not fully satisfied with your product(s) contact us with the order information, product you are not satisfied, and reasoning why or what happened within a week of your order arriving. Wait at least 24 hours for a responds, I will respond to your email to work out a solution. If you are able to attach pictures please do! It will help your case so much more. 

You have 14 days after receiving your order by mail or in person to claim your refund. Refunds will be issued once Divine Beauty has received the product being returned. We do not cover extra shipping cost so you will need to cover USPS prices. Once our products are shipped from our location we are not responsible for any damages caused during transit. 

General questions:

Where to contact Divine Beauty Crystal Shop's Customer service?

You may send an email to us directly at Divinebeautycrystalshop@gmail.com. please wait up to 24 hours for a response, I will reach out as soon as I can. 

Do you sell anywhere else?

Our main platform on the internet in selling our Divine Beauty products on our online website. On occasion we like to attend events and farmer’s markets. 

Divine Beauty also has an extended online personal thrift shop store on Depop where I sell all things from my closet for low and affordable prices. The items uploaded are all in good quality, lightly worn. These items are on sale 24/7 on a first come first serve basis. 

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