F & Q
Divine Beauty Crystal Shop has answered a few important and frequently asked questions. I try to be as open and honest with my customers and readers. If you have any questions that are not answered here and would like answer email us at Divinebeautycrystalshop@gmail.com or contact us via Instagram and I will try my best to respond as soon possible.
Where are you located?
Divine Beauty is currently located Milwaukee, Wisconsin and ships nationwide. Canada and US shipping only. Shipping cost are a flat rate and can not be adjusted.
When do you ship out products?
I try to ship out products are soon as an order comes in. Orders made Monday-Thursday are packaged Thursday night and shipped Friday morning. Orders made Friday-Sunday are packaged Sunday night and shipped Monday morning. Unless an announcement was made on our homepage and social media, I've spoken to you personally shipping schedules do not change. You should expect a tracking number once shipped.
Do you sell your products anywhere else?
Not unless mentioned on our social medias but currently, at the moment I only sell Divine Beauty Crystal Shop products on our main website. It helps me keep track of our inventory easier to use one Ecommerce outlet. Stay up to date on all things divine by following us on instagram (@Divinebeautycrystalshop).
All products are final. If you are unsatisfied with your divine order and would like to return it, you may contact our email Divinebeautycrystalshop@gmail.com. Send us your name, order info, address and pictures of your products, you may choose to refunded your product if your items came damaged, you're unsatisfied with the look and provide picture and video proof attached to your email to help with your refund request.
Custom orders do not have a can not be exchanged or returned. This is stated before completing purchase. A deposit is required to assure a client will complete their order once I begin working on custom pieces.
All items returned and exchanged will need to be shipped back to Divine Beauty Crystal Shop before making any refunds can be made. Address will be provided to individuals requesting and completing returns. Divine Beauty Crystal Shop will not pay for the shipping costs to returns and exchanges orders. For further questions please email Divine Beauty Crystal Shop.